Pros: You must contact via live chat on their facebook page only. 25 days have passed they are unable get a bill from fedex for the charges. Useful. The registered office address of Parcel2Go.com Limited is The Cube, Coe Street, Bolton BL3 6BU, United Kingdom. Never mind, I’ve managed to use the chatline, but there is no telephone or email to contact on their website, very strange. contacted customer service who offered to change courier, they then disconnected the live chat, next agent refused to offer change of courier, two days wasted and over an hour wasted on their "live … Unfortunately, I did not find their contact number/email on their website. contacted customer service who offered to change courier, they then disconnected the live chat, next agent refused to offer change of courier, two days wasted and over an hour wasted on their "live help". ParcelHero ® delivers a fast, reliable and cheap parcel delivery service to over 220 countries. YOU CAN ONLY LIVE CHAT WITH THEM ON FACEBOOK IF YOU GO TO THERE PAGE SOMETIMES NOT VERY HELPFUL THEY JUST TELL YOU TO MAKE A CLAIM IF YOUR PARCEL GETS LOST OR SOMETHING, Edited by: didi1212 on Jan 6, 2017 12:50 PM. … Do you agree with Parcel2Go’s 4-star rating? Details of how to contact The Company if The Client of Parcel2Go have any questions about privacy or data protection can be found in the Contact Details section, below. A company should have a contact number, one that is manned during working hours and with real help at the other end not just trying to pass blame to customers,third parties ect. That was exactly our experience as well when we used them a while ago. If your parcel details are incorrect or you want to make any sudden changes then the only thing that you need to do is log in to your Parcel2Go account and visits their live chat section. | Read 59,681-59,700 Reviews out of 64,962 Organization: PARCEL2GO.COM LIMITED “When Bold360 … We offer both UK next day delivery and worldwide parcel services from the world’s best couriers including DHL, UPS & DPD at savings of up to 70% and use smart technology to make sending parcels easy. Wednesday emailed to say we had to take to post office. So I went on live chat to query it and I was chatting to David84, Wuyanxu and Mokey at the time and I was pointing out that the person I got first (Catherine) was either copying or pasting text or she was a very fast typer, or a bot. When this happens with us I use there Facebook page to talk to them but to be honest there not that helpful. Order status can be tracked in personal profile on the company website. We don’t ask our customers to choose between cost and quality. The company was founded in 2002. Parcel2Go insurance is also a con: I've asked four times for a refund of the postage costs (little compensation against a £760 loss) under their guaranteed delivery insurance and have been repeatedly palmed off. Live chat advised refund arranged and would get manager to call. films ive seen at the cinema this year The ALA will never prevail. You've already flagged this Customer Daniel Tudgay 39 reviews. best to go direct with courier. May 11, 2012 #22 i will never use this company again 3 times this week they have fail to pick up a parcel !! Contact us for more information about the services that we offer at Parcelforce Worldwide, including parcel delivery, courier services and much more. You've already flagged this Michael Thompson 5 reviews. The Bold360 solution provides a greater ease of use and navigation for customer service team members. Click here for more info.. We are experiencing unprecedented volumes of business and contact at the moment. The communication channel is absolutely appalling you cannot speak direct to the courier. Customer service live chat only copy pastes their TOS. Please bear with us and allow a few extra days for delivery before contacting. useless company, avoid at all costs. State / Province: Lancashire The registered office address of Parcel2Go.com Limited is The Cube, Coe Street, Bolton BL3 6BU, United Kingdom. Check out what 65,152 people have written so far, and share your own experience. Share. Check out what 65,152 people have written so far, and share your own experience. What happened? Parcel2go (UK) Customer Services on Twitter @StephenJJ9 Hi guys, if you can DM me the order I can take a look for you in more detail, thanks. Emailed live chat reassured me would be collected and switch to another courier they never came. Contact Parcel2Go and get REST API docs. I had to wait 5 minutes for a chat but then got a very communicative operator Sohail who offered me Pre Paid refund or refund to my bank card & then dealt with this all quite efficiently. Pissed Consumer © 2021 All 345 reviews for Parcel2Go.com, 1.1 stars: 'I've chose a TNT service, item arrived at destination with a 200 pound bill from FEDEX w/o showing any reasons what the charges were for. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. £50 free cover. My parcel contained 2 pairs of expensive trousers being returned for another size. Please click here for further information. Find other for sale and sold homes on TalkToTucker.com. Basically, ordered for a parcel to be picked up by HDNL today through Parcel2Go, however it didn't get collected. Parcel2go.com Limited respects The Customer's privacy and is committed to protecting The User's personal data. Cheers...I've managed to email them thanks to Consumer groups info and have had confirmation of receipt! This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. An estimate is provided free of charge. You can contact the customer service representative of Parcel2Go calling Parcel2Go's helpline phone numbers. We stopped using them due to the long delays, missed deliveries and refusal to refund when they get it wrong. You can also visit there help center to place queries regarding any concern. This should be ilegal. Which was hard due to me still isolating friend took. Check out what 64,092 people have written so far, and share your own experience. Live Help Talk to an operator. Check out what 65,148 people have written so far, and share your own experience. There’s live chat on the site. 1 year ago my point being parcel2go take the … Please log in to see if it's visible to you. My parcel contained 2 pairs of expensive trousers being returned for another size. She said she will contact MyHermes and let me know by email. No phone number. Requested refund and also manager to call re explanation. Address: COE HOUSE COE STREET No point blaming it on the middle man. | Read 59,201-59,220 Reviews out of 64,687 I’ve decided to use MYHERMES directly, until this issue is solved. only channel is live chat. | Read 59,681-59,700 Reviews out of 64,962 Do you agree with Parcel2Go’s 4-star rating? This Facebook Page is only visible to people who meet a minimum age. Please note that certain items are Prohibited Items and cannot be sent by any of Company's Services. Parcel2Go makes finding the right parcel service for you really easy. Parcel2Go Overview. Do you agree with Parcel2Go’s 4-star rating? Do you agree with Parcel2Go’s 4-star rating? For the avoidance of doubt, this means that if these items are carried, they are carried without compensation cover for damage or loss, regardless of whether compensation cover is taken out. | Read 59,741-59,760 Reviews out of 65,152 But if you stick with a courier you’ve actually heard of, you shouldn’t have any problems. Contacted Parcel 2 Go having paid for guaranteed delivery & after that delivery was delayed. With ParcelHero you can access the world’s best couriers, book a collection from your door and save up to 72% against the Post Office. After 2 weeks passed since my last contact and the promise of return of my parcel (as recorded on chat logs), during one live chat where I queried what was happening, this time I was told that my parcel is now lost in transit. Do you have something to say about Parcel2Go? Need a hand? Yesterday I’ve contacted MYHERMES to enquire, but they told me to contact PARCEL2GO. 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