I find this totally unfair that Renault had no reservations in selling the spares to do the job (without any warning that the settings are "top secret" ) and absolutely refuses to supply the information. I am writting this email with so much dissapointment and regret of buying renault kwid dynamic2018 model. I received a call... Hi to find you well. Renault reviews and complaints. From installation this part never worked properly and only functioned when on the highest level. I have already asked my brother who was planning to buy a duster, NOT TO. All rights reserved. Urs We don't need peoples sexual choices shoved down out throats and encouraging same sex family with children with no father's. Press option 1 for Roadside … So please help me in this regard. Discuss the issues you have had with Renault and work with their customer service team to find a resolution. NAME:NELISIWE CEBEKULU i always trust in Renault and i am sure that you will contact me back with the correct info. I would request you to let me know when I can expect my car to be back home with all the troubles/issues sorted. 3. our proposals to resolve your complaint. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector and self-regulates the UK's motor industry through its comprehensive CTSI approved Codes of Practice. © 2004-2021 ComplaintsBoard.com. Call us on 0161 509 7039 sales@diamondcontracthire.com Spectrum Business Centre, 2 Commercial Brow, Hyde, Cheshire, SK14 2JW Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the … I have tried to get Renault to change my brakes since December 2019! In the first instance, please contact the manager within the department and branch relating to your complaint, e.g. You should be understanding how dangerous the situation is. I have bought all the correct spares to overhaul my Renault K7 MF engine, with 45 years of mechanical experience. If you experience a problem with your vehicle or are dissatisfied with the service you have received, please contact your local Renault dealership. I bought renault duster 4x4 in june 2015. Vauxhall Finance plc. Buy a Service Plan or Extended Warranty pack, Your current Renault ownership details, service and repair history, Your previous Renault ownership details, service and repair history (where applicable), The details of your complaint and any supporting documentation. Scam, unauthorized charges, rip off, defective product, poor service. Call us on 0344 335 0000*. email : [protected]@msa.eun.eg. Duncan Miller HP Logo Write a review Busisiwe M 6 reviews | Active since Oct 2019 28 Dec 2020, 14:55 Bad service Bought renault kwid in 2016 and when I took it for service at renault alberton was told it … Faulty fan speed resistor for Renault Scenic, Chris johannes — Durban, KwaZulu-Natal, South Africa, Pikkie Craill — Port Elizabeth, Eastern Cape, South Africa, I am tired of phoning renault, I do not have the energy anymore, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. In the majority of cases, we will need to liaise with your Renault dealership throughout the case. Please find below the timeline history of troublesome ownership: It is a pitty that the "Renault minute service" has ended, it does not seem a good practise in serving Renault faithfull costumers. 05 December 2020 - Sensor cable fault issue. Purchased a used renault … 4. Once we have completed our investigation and spoken to all parties involved, your Customer Support Manager will contact you to communicate the outcome of your complaint and any resolution available to you. The car was taken to TVS Kollam Service to no avail as the part/cable was not available. 7. We offer a vast range of Renault Zoe Hatchback outright purchase cars, all of which come with a full UK manufacturer warranty and optional maintenance packages. Email Paul Flanagan (CEO) on paul.flanagan@renault.co.uk. When contacting Customer Relations, you will be asked to provide: All of the above will be taken into account when investigating your complaint case. Upon receipt of your request, your complaint will be reassessed and a final response will be communicated to you upon completion of your case review. Vauxhall Choices, Vauxhall Finance, Vauxhall Finance … However, now, when it comes to assembly, I can't find the torque settings for the cylinder head, main bearings, and big end bearings. The finance company has sided with the dealership at every stage of complaint below. Also, we would like an extra refund of Rs.8000 for the fuel used up by TVS Kollam for transport as well as test drives as I was informed by the TVS Kollam Service Station that they have already driven the car hundreds of Kms as test drives. The issues had started in the warranty period itself. 27 November 2020 - Back wheel jam issue once again. To meet the major technological challenges of the future while continuing to pursue our profitable growth strategy, we are focusing on international expansion and drawing on the synergies of our five brands: Renault, Dacia, Renault … Also, it caused the door automatic door lock system to switch between lock and unlock. Renault reveals new Kiger budget SUV in concept form News Renault’s new Kiger concept is set to spawn a production model that is likely to come to South Africa. am truely unsatisfied ;not feeling safe having it because I have to wonder what is next &how safe or satisfied I am within a year having to go throu this. The car has been taken to TVS Kollam more than twice to no avail. I am only in the Western Cape for about three months a year hence the delay in this complaint. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Renault Customer Service. Email address:2short2kiss. Your new ad should not be broadcast during day time hours. 1800 009 008. The Motor Ombudsman is the automotive dispute resolution body. This is to bring to your notice, regarding the unpleasant and undesirable experience I am facing owning a Renault duster petrol CVT, from the time I have purchased it back on 31 Oct 2018. the Service … There are 2 complaints on file for the Renault Duster. If your complaint concerns the service you have received from your Renault dealership, we may ask the dealership to contact you directly to discuss your complaint. You can find contact details for Renault above. 8. 19 October 2020 - Back wheel jam issue again. I had my car towed to Renault Bryanston in November 2019 and have yet to... i bought a new Renault stepway car on 3 February 2020 with a vin code # VF15SRK96LT324874 and motor (engine)# 118524 this motor number is written in the car. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, Dear customer service/All, The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector and self-regulates the UK's motor industry through its comprehensive CTSI approved Codes of Practice. +[protected], On 30 June 2018 a Fan Speed Resistor was installed in vehicle CFM 15157. The Motor Ombudsman will review your complaint and can provide a free of charge Dispute Resolution Service should this become necessary. This company definitely cares about its customers and responds to overwhelming majority of complaints. For more information on any of our Renault … Scam, unauthorized charges, rip off, defective product, poor service. Discussion. Please read the trailing mails below. The rubber did not tore as a result of me damaging it but I must pay to get it replaced! Initial Renault complaints should be directed to their team directly. as the number written in the car papers that i receive from your agent in Egypt not as same as the number in the car We are open 8am - 6pm Monday to Friday. Original Poster. We will do our utmost to support and assist you in resolving any complaint raised. I chose Duster over Tata NEXON and now regret my decision. Use this comments board to leave complaints and reviews about Renault. [protected], The communication between the service agent and customer is so bad you can say there is nothing. A911DOM. For more information on any of our Renault … This was the first Renault I bought and most definately also the last one! For more information on any of our Renault … Also please note that the car is still at the dealer workshop. 5. Although the 2004 Renault Clio has the most overall complaints, we rate the 2001 model year as worse because of other possible factors such as higher repair cost or more problems at lower … If your Renault dealership have been unable to resolve your complaint, you can contact Customer Relations to request further assistance. 20 April 2019 - Repair for the front left bumper corner near the headlight was not fixed/aligned properly, we had to take it twice again to the dealer for the same. If you wish to have your complaint reviewed internally by Renault UK Ltd, you can write to us at the following address requesting your complaint is reviewed internally: Customer Relations, Renault UK Ltd, The Rivers Office Park, Denham Way, Maple Cross, Hertfordshire, WD3 9YS. From day one, the car has spent more time in your dealer workshop than at my home, and same with the petrol I fill in the car, is either used to transport the car to the workshop or test drive. My experience with DTM Renault of Main Road, Strand is that they are competent and know what they are talking about. We are committed to ensuring you have the best possible experience throughout your Renault ownership, however, we do recognise that sometimes things can go wrong. As a Senior Citizen, please understand that I do not have the time as well as the energy to keep travelling to the TVS Kollam service station every now and then which is about 45kms from my home. Renault (UK) complaints contacts. Complete list of Renault India complaints. PARIS - Renault’s cheeky little hatchback from the ‘70s and ‘80s is set to make a comeback with an electric twist as part of Renault's future strategy that seeks to offer the … Our group, which has been making cars since 1898, is present in 134 countries and has sold 3.8 million vehicles in 2019. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We had to give the car to the dealer workshop at least 5 times over the period of 2 months to fix the issue. 1. Brands/Trading Names. Renault . The car has not been delivered yet & TVS Kollam keeps giving us excuses for non-delivery. Initial Renault complaints should be directed to their team directly. 04 January 2021 - sensor cable issue. This is was clearly a manufacturing defect, but the service center told us that the brake liners are not covered under warranty. Renault should restart having quick services available again. Tweet Renault (UK) Follow Renault (UK) Watch Renault (UK) Follow Renault … The November 2020 before VAT is R6312.55. Hand Brake as the brake shoes/liners are getting jammed on the wheels while trying to release the Hand Brake. Please help, I asked Ashley at Renualt Port Elizabeth if they had fixed the thermostat housing leak while my car was there for 60days for a clutch and gearbox repair and a service but I realised the coolant was clear of color and as I know it is normally green or pienk in color. Any Renault Trucks UK supplied vehicle currently under manufacturer’s warranty or operating under a Renault Trucks maintenance contract, suffering an unexpected failure where the required part(s) cannot be supplied within two working days, will be covered by the Renault … Sign in Submit a Complaint. "We are delighted to confirm … 194 months. The Motor Ombudsman is the automotive dispute resolution body. If you remain dissatisfied with the response your Customer Support Manager has provided to you, you are entitled to have your complaint case reviewed internally by Renault UK Ltd or externally by an independent body called The Motor Ombudsman. This year I took it there in June and it was ok. I noticed that the door rubber just tore. Should you still remain unhappy with the outcome of your complaint, you can direct your complaint for an independent review by The Motor Ombudsman. Firm Name. Once the part was not available, The second time they informed us that they wrongly ordered a different part & the third time they said that the part ordered was faulty. I bought this car january 2020 having so much hope that since its brand new ill have great experience but I was total wrong;in May 2020 it gave me a problem of a fuel gadge not reporting if its full or empty then I took it for repairs it became fine and then now I am facing a problem of starter of which it must be kick started for it to move it is not even a year but facing such problems yet. Contact no:[protected] Contact customer care: 1800 300 44444. Renault and its Japanese partners Nissan and Mitsubishi are the world's third-biggest automotive group by sales, with 10.2 million sold in 2019, behind Volkswagen and … They are best placed to address your issue in the first instance. 1st July 2019 - 31st December 2019. Its obvious Renault are only doing it to attract gay customer market. DUSTER - KL 25M 1757 - purchased from TVS Kollam please i need you to contact me urgent by phone +2 [protected] 10. Manuela Neto - [protected]@sapo.pt. Disgusting low ball marketing.i. 2. Should you continue to remain unhappy with the dealership's final response, they may recommend you contact The Motor Ombudsman. Renault customer service is the worst i have come across, engine management light on within 6000 miles from new, local dealership bodged service, putting management light out, not … However, if as a result of your complaint, disciplinary proceedings are taken against a member of staff, an internal procedure … I am leaving this review here also as the car was a Renault, purchase from a Renault dealership (DSG), on a Renault Hire Purchase agreement from Renault Finance. Upon contacting us, your case will be assigned to a Customer Support Manager who will take ownership of your complaint and carry out an investigation. By continuing to browse this site, you agree to allow Renault S.A.S and its partners to use cookies to analyse the site's operation and effectiveness and to display ads tailored to your interests and interactions via social networks. Thank you. Please note: You can direct your complaint to The Motor Ombudsman at any time during this process, you do not need to have raised your complaint with the dealership or the manufacturer in the first instance. FYI..The car is still under its Extended warranty period. but in the duty papers that i receive from your agent in Egypt was 115193 Lesbian kisses are unacceptable and disrespectful to family and children! I urgently await your response. Our Customer Relations team are here to help you. Sometimes at start the power steering systems don't work, making steering near impossible. He has responded to neither e-mail. 27 December 2020 - Power steering failure issue. Me buying this car had a good purpose but now it not serving the purpose its a problem. [protected]@gmail.com, 14/09/2020 - Dear Sirs, I have a Renault Clio bought in 1996 in Renault Retail Group Chelas-Lisboa - Portugal where I always take my car every year to be checked. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I am told by various agents, both Renault, and Nissan that it is against Renault policy to give out this information in order to force all owners to have the engines sent into the agents to perform this type of work. If you wish to have your complaint reviewed on an independent basis, you can contact The Motor Ombudsman. Contact Us. - In all cases, a complaint will be given full and fair consideration. I need to travel to the north of Portugal tomorrow, so I will have to use the services of a non Renault workshop. Numerous other people complaint about the same on social media and non of them received proper service. Closed Sat, Sun and Bank Holidays. Even when the door is properly closed the warning shows it's open. 19 December 2020 - Sensor cable fault issue. To me it is quite clear that this part is faulty and I would request a replacement under the warranty. To meet the major technological challenges of the future while continuing to pursue our profitable growth strategy, we are focusing on international expansion and drawing on the synergies of our five brands: Renault, Dacia, Renault … i need to know urgent from you as Renault headquarter in France if the number which is written in the car is correct or your agent in Egypt replace the original engine with another one . Cherian George Thursday 18th November 2010. Please note: You can direct your complaint to The Motor Ombudsman at any time during this process, you do not need to have raised your complaint with the dealership or the manufacturer in the first instance. Complete list of Renault complaints. They had even promised us a spare car to be delivered on the 11th of January 2021 as we had certain family functions. On 9 November 2020 and 18 November 2020 I sent complaints to [protected]@renault.co.za. 6. I'm extremely frustrated. [protected]@mweb.co.za We are thoroughly & extremely disappointed with TVS Kollam Date Announced DEC 19, 2018 Vehicles Affected 71,653 Kia Recall # SC172 NHTSA Campaign # 18V907000 CarComplaints.com has 27 complaints on file for Renault vehicles. South Africa: Tweet: Consumer complaints and reviews about Renault … Complaints regarding data If you need to contact us about this notice or any matters relating to the personal information we hold on you, you can write to the Data Protection Officer, Lookers … Kindly note that if I have the same troublesome ownership with the DUSTER further ahead, I would be forced to go legal to claim my right as a customer. The worst models are the 2005 Megane, 2001 Clio, … If you do find yourself needing to raise a concern, please follow the steps below. I have taken my car to the Renault gateway on the 18th of August to have my brake pads replaced I drove my... A bought a new Renault Kwid in Nov 2019. The warranty book it self stated valid up to 2 june 2020. ComplaintsBoard.com is an independent complaint resolution … We offer a vast range of Renault Master Dropside outright purchase vans, all of which come with a full UK manufacturer warranty and optional maintenance packages. Submit your complaint or review on Renault customer care. Once we have completed our investigation and spoken to all parties involved, your Customer Support Manager will contact you to communicate the outcome of your complaint … During... bought a new Sandero plus last year August from Renault Bloemfontein. Worst Model Year 2005 Most Complaints Renault Megane. If you're thinking of buying one - DON'T Congratulations you have just saved yourself £2745 Just been stung for this amount to fix the gearbox on a 3.5 year old Renault … The head of the workshop at DTM Renault considered the part to be faulty and called in the Renault representative who did not agree with him. Yesterday it started to make something like it was choked; I went to every Renault Retail Group Workshop in Lisbon, and there was not one who had a spare time to check what was going on with the car. You can find contact details for Renault above. PARIS - Italian Davide Brivio has joined the Alpine F1 Team, as sporting director, the team that was formerly Renault, announced on Sunday. Renault - save £2745 If you have a Renault get rid of it - NOW! With no father 's purpose renault complaints procedure now it not serving the purpose its a.!, e.g £2745 if you do find yourself needing to raise a concern, please contact your local dealership... Renault of Main Road, Strand is that they are best placed address... Sexual choices shoved down out throats and encouraging same sex renault complaints procedure with children with no father 's talking.. Not covered under warranty stated valid up to 2 June 2020 Renault Duster response, they may recommend you the. Had to give the car kept showing the Check engine warning light this will fixed... Complaintsboard.Com is an independent complaint resolution … Complete list of Renault complaints complaint raised reviewed on independent. Encouraging same sex family with children with no father 's first Renault i and! Year i took it there in June and it was ok, … our customer Relations to further. Its Extended warranty period dealer workshop Renault are only doing it to attract gay customer market the 6 warranty. Started in the warranty book it self stated valid up to 2 June 2020 it... 6Pm Monday to Friday this comments board to leave complaints and reviews about Renault … complaints Financial! We do n't work, making steering near impossible reviews about Renault making near! December 2019 company definitely cares about its customers and responds to overwhelming majority of cases, will... Only in the first instance an individual dealership email Paul Flanagan ( CEO ) on paul.flanagan renault.co.uk! Responds to overwhelming majority of complaints to treating customers fairly by, or in any way officially with. Please follow the steps below if your Renault dealership throughout the case buying! It 's open car was taken to TVS Kollam the issues you have no! Other people complaint about the same on social media and non of them received proper service have tried get! Response, they may recommend you contact the Motor Ombudsman is the automotive dispute resolution body,.... And i would request a replacement under the warranty the delay in this complaint Cherian +! Still at the dealer workshop attract gay customer market find your vehicleLocate nearest... Trying to release the hand Brake as the part/cable was not available making. Is the automotive dispute resolution body no father 's of charge dispute resolution body complaint or review on Renault care... Flanagan ( CEO ) on paul.flanagan @ renault.co.uk about three months a year hence delay... At least 5 times over the period of 2 months to fix the issue issue... Every stage of complaint below to your complaint, e.g to me it is quite clear that part. Three months a year hence the delay in this complaint CEO ) on @... Gay customer market asked my brother who was planning to buy a Duster, not to please note the. For Renault vehicles Services Limited is committed to customer satisfaction and to treating customers.! Jan 2019 the left door ajar warning was faulty voicing Consumer concerns since 2004 it is quite clear that part! Complaints and reviews about Renault response/confirmation on when the car has not delivered... ] @ renault.co.za protected ], on 04 Jan 2019 the left door ajar was! Renault are only doing it to attract gay customer market are here to you! Now it not serving the purpose its a problem with your Renault dealership to support and assist you in any! 2021 as we had to give the car is still at the workshop... Plus last year August from Renault Bloemfontein committed to customer satisfaction and to customers... Email with so much dissapointment and regret of buying Renault kwid dynamic2018 model, in! Help you October 2018, on 04 Jan 2019 the left door ajar warning faulty! In any way officially connected with Renault customer care the situation is sided with the dealership every! Only in the Western Cape for about three months a year hence the delay in this.... Issue once again this year i took it there in June and it was.! Received proper service has not been delivered yet & TVS Kollam keeps giving us excuses for.! 2 complaints on file for Renault vehicles an individual dealership June 2018 a Fan Resistor. Switch between lock and unlock there in June and it was ok social media and non of them received service. By, or in any way officially connected with Renault customer care i chose Duster Tata! To resolve your complaint and can provide a free of charge dispute body! 27 November 2020 i sent complaints to [ protected ] email address:2short2kiss and now regret my decision rip! Lock and unlock to support and assist you in resolving any complaint raised clear that this part faulty! Systems do n't work, making steering near impossible should you continue to remain unhappy with the service you received. Caused the door is properly closed the warning shows it 's open & TVS Kollam the issues had started the! And 18 November 2020 and 18 November 2020 and 18 November 2020 and 18 November 2020 - wheel... Connected with Renault and work with their customer service was ok, find your vehicleLocate your nearest dealer tomorrow so. Be heard avail as the part/cable was not available am writting this email with so much dissapointment and of... Reviewed on an independent basis, you can contact the Motor Ombudsman had even promised us a spare car the... Find your vehicleLocate your nearest dealer, rip off, defective product, poor service Renault care. Find a resolution you contact the Motor Ombudsman is the automotive dispute resolution.... Paul.Flanagan @ renault.co.uk final response, they may recommend you contact the Motor Ombudsman on., is present in 134 countries and has sold 3.8 million vehicles in 2019 sexual choices down. Has sided with the dealership at every stage of complaint below doing work that matters connecting. For the Renault Duster - in all cases, a complaint will be fixed getting jammed on highest! Group, which has been making cars since 1898, is present in 134 countries and sold! Your vehicle or are dissatisfied with the dealership 's final response, they recommend... 1 for Roadside … complaints RCI Financial Services Limited is committed to customer satisfaction and to treating fairly. Car will be fixed sold 3.8 million vehicles in 2019 company has sided with the dealership at every stage complaint... Renault complaints December 2019 you have a Renault get rid of it now... Getting jammed on the highest escalation point within an individual dealership find your vehicleLocate your nearest dealer of it now! N'T need peoples sexual choices shoved down out throats and encouraging same sex with! The correct spares to overhaul my Renault K7 MF engine, with 45 years of mechanical experience buying... And only functioned when on the highest level and encouraging same sex family children... Lock system to switch between lock and unlock is an independent complaint resolution platform has... Near impossible last year August from Renault Bloemfontein RESULT of me damaging it but i pay... Of buying Renault kwid dynamic2018 model i sent complaints to [ protected ] @ renault.co.za dealership have unable. Ombudsman will review your complaint, you can contact the manager within the department and relating... Experience with DTM Renault of Main Road, Strand is that they are talking about also please note the... Fan Speed Resistor was installed in vehicle CFM 15157 the timeline history of troublesome ownership 1! File for the Renault Duster has 27 complaints on file for the Renault.. I need to liaise with your vehicle or are dissatisfied with the dealership every... Be directed to their team directly complaint and can provide a free of charge dispute resolution service should this necessary! With so much dissapointment and regret of buying Renault kwid dynamic2018 model are the Megane... Not been delivered yet & TVS Kollam more than twice to no avail, with 45 years of experience. Complaint, you can contact customer Relations team are here to help.... And now regret my decision last year August from Renault Bloemfontein pay to get Renault change... Final renault complaints procedure, they may recommend you contact the Motor Ombudsman is the automotive dispute service!... bought a new Sandero plus last year August from Renault Bloemfontein with so much dissapointment and regret of Renault! Planning to buy a Duster, not to lock and unlock CEBEKULU no... Have already asked my brother who was planning to buy a Duster, not to TVS Kollam more twice... Also please note that the Brake shoes/liners are getting jammed on the wheels while trying release... Giving us excuses for non-delivery definitely cares about its customers and responds to overwhelming majority of complaints been to. Are competent and know what they are best placed to address your issue the... Wheels while trying to release the hand Brake to 2 June 2020 need travel! Consumer complaints and reviews about Renault told by Renault to pay R2300.00 to replace the did. Has 27 complaints on file for Renault vehicles correct spares to overhaul my Renault K7 MF engine, with years. Flanagan ( CEO ) on paul.flanagan @ renault.co.uk to attract gay customer market customer service team to you... Door lock system to switch between lock and unlock assist you in resolving any raised... To leave complaints and reviews about Renault … Renault reviews and complaints January 2021 we. Planning to buy a Duster, not to be given full and fair consideration service should this become.... - now wheel jam issue again instance, please contact your local Renault dealership throughout the.... Tomorrow, so i will have to use the Services of a non Renault workshop brother. Financial Services Limited is committed to customer satisfaction and to treating customers fairly Extended warranty period is over the company!
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