Manufacturer open on Monday due to lockdown. DSTV is charging … [protected]/i496 What if i didn't have that amount of money with and whats the purpose of buying a decoder fully installed when you have to pay extra. On … please help make him return my money or bring my dish. I would appreciate an intervention from MultiChoice to stop a company Fibresat DSTV from doing repairs/installations.This company is a ripp off and have no clue how to diagnose a problem.They also provide inaccurate advice. LEADER). Complaint / review text: On the 2nd of April an amount of R750 was paid to Multichoice and then on the 22nd April, my service was suspended. Refer to my previous letter: My debit order was increase on the following dates: March2020- R974 ; April 2020- R989; November 2020 R1108 ON 30.04.2020 I NOTICED ON MY STATEMENT AN AMOUNT OF R2201.00 DEBIT ORDER TAKEN AND ON 05.05.2020 A FURTHER R6000.00. Below is an email which I have been sending to employee enquiries, specialiastactivation, freshdesk. The invoice for last month, November, we were told that the indian subscription will be credited but was not done. • A call centre assistant phoned me yesterday and said she would phone me back yesterday after all was sorted out. Feedback will be communicated as soon as possible. Up and till today I had no response from Multichoice. She was never advised of the increases but was told by … [protected], [protected] and [protected]. The mail that they sent me confirmed this free of charge and price increase. I did made two payments of R700.00 each on 02/05/20 and 26/05/20 through ABSA internet banking to DSTV which they said they did not receive.Idid used the wrong ref code but after investigation by ABSA fraud-unit they told me that the payments has been received by DSTV.I am trying now for 3 months to to solve this problem but to no avail.When you phone they say you must hold on for long periods and then cut you off. How can someone charge you 250 from Umzimkhulu to IBisi ? The call center either tell you they will forward the request to the relevant department (Price Lock) and that someone will return my call within 24-42 hrs, or the will fast track my request in order to move me higher up in the que. [protected]/i488 Technician is recommended by MCN-DSTV and attends to the call-out request on 13 January 2021 at ±15h05. She then recommend a technician and he then came to my house and made as if he was fixing something and also failed to fix the problem he told me that there is a problem with the decoder and have to take it in to dstv for replacement and charged me R500 because he told me that my splinter was faulty but when i investigated my old splinter was still inside the ceiling.I then went to dstv with both decoders and the lady who helped me said that it was only a setting that she did and questioned me how did the technician not see this because it's part of his job.When i arrived at home i realized that my dstv eye was missing and phoned the technician he then told me that he have it and will bring it back but still didn't do so.I tried to phone him again but doesn't answer his phone.Can you please assist me in this matter. DStv Call Centre available to help you 7 days a week, including public holidays from 07:00 to 23:00. So now you are trying to remove by force using billing tricks. This fuels a already big fire. Please investigate this. • My PVR decoder is still not working. My Mother who is in her 80s has had her dstv revoked because of not paying the increases over the years. DStv (MultiChoice)'s reply: 23 Dec 2020, 08:21. Sign in Submit a Complaint. Phone a few times with no success. We are struggling for about 6 weeks to get a problem solved with DSTV. For support queries please get in touch with us or fill in our contact form. Technician checks installation, equipment, hardware as previously set up some months before and finds no fault. I phoned 4 times and when ever they cant answer my question they simply cut me off after every time I stayed on the line with my cell phone for more than 10 minutes. Please give us a better service on mzansi. Whatever you do, NEVER allow DSTV to collect their subscription via debit order, you will live to regret it. On the 10 January 2021 my account was suspended … If possible, please follow up on all my calls for feedback and accountability. IMMEDIATELY AFTER CALL DOCS WERE MAILED TO XOLISA TOKOTA REF NO 7432186/i1055.(TEAM. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, Good Day, one of your installer with a multi-choice installer ID card with name Patrick Amalonye and phone number +[protected] made away with the money i gave him to buy me a DSTV dish to replace a bad one. MY brother long left this nonsense of a company but my 19vyear old needs the sport, We get charged for a Indian Subscription on my holiday home encoder. Scam, unauthorized charges, rip off, defective product, poor service. Whatever your complaint about MultiChoice is, follow the next three steps in order to have the best chance of resolving your complaint. Customer care my customer number [protected] And the name of the installer is Talifhani business interprise [protected] It makes me furious to receive my credit report with … BANK STATEMENTS AND I. D. COPY WHICH WAS DONE. Poor customer service employees stuffed - no investment in optimal IT system! My understanding is that your company policy is to not leave a caller on hold for longer that a minute or two…? All rights reserved. Every week at least once or twice our Access Package gets disconnected. Consumer complaints and reviews about Multichoice, South Africa: Cathy Green Send email : Jan 6, 2021 failure to terminate contract and charges arising from this. It is the third and I haven't paid the rent. [protected]/i503 I have phoned in weekly with no assistance. It all started on the 3rd of December 2020 when I tried to switch off my DSTV for the month that I will go on leave. They … Complaints can also be sent to the SA Press Ombudsman on telephone 021 851 3232 or via email khanyim@ombudsman.org.za or johanr@ombudsman.org.za near a … Complete list of Multichoice complaints. On the date 31/03/2020 my extraview didn't wanted to connect to primary decoder and i phone in to dstv customer care and spoke to the lady name Caren.I explained to her my problem and she then tried to fix it from there side but failed to do so and she then told me that there is a problem with my wiring at home. To add to my frustrations : I find this very concerning and would like to see accountability for call centre agents not doing their job. • Above actions caused me a lot of problems!! To my surprise they installed it quite quickly but didn't bother to neaten the the cable or clean their mess not sure because im poor or what. Shareholders grinning all the way to the bank here? CRIMINAL!! I was told it is a system error on DSTV's side. This is un exeptable. • I was informed yesterday that my call on the 3rd of December was logged only as a duel view issue. This started a whole heap of mistakes, incompetent actions and feedback from DSTV. I would like to report the bad, incompetent service I received from DSTV call centre. when i call in i waste alot of airtime on service that can not be sorted, i called again this evening and the consultant tried to fix the problem which was not fixed, i did what she asked of me to do and suddenly the call was ended and i received a message to rate the service and my problem was not even fixed, i called in again and i was assisted, the consultant fixed the problem and not for long it went back to the error message, this morning i checked my balance and it was R568.99 ...later the same day i checked again and it was R654.86, this evening i checked again and my amount due is R903.64....this is a total rip off ...i want my airtime to be reimbursed, i am not paying for any technician to check my cabling as nothing was wrong ever since i changed my package, i am not paying for new decoders, i would like a brief explanation why my amount due increased thrice within 1 day and also why the error message can not be fixed....Peter Le Roux....0837920942. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I visit the local office and according to there system I pay for an extra Explorer that I did not have, or received. I bought Dstv on 22 may2020 at Ok furnitures in Mdantsane City East London and I was told that multichoice ran out dishes so we have to wait and that was not a problem. With this information it look like I am paying for some one else. Showmax was activated and added to our account. I am a bit confused is 011 369 5900, the Dstv Competition winner notification number, that multichoice … I contact Dewald from the local office in Witbank, and he confirm that there was only two equipment. Each consumer of goods and services can leave on AFRICACOMPLAINTS.COM a complaint… Complaint / review text: I sms'd to the number as per Dstv to get the Explora @99 for 24 months contract. earlier this month ive complaint about multichoice not rendering good service to me as a client to do a downgrade on my package,after i lodged my complaint at hello peter one … Please just fix this and tell me that just your services because you no longer require my membership with this company in which I should have terminated my services maybe in july because none of this was happening. We've been cut out of... have been in constant contact with multi choice regarding my account . To date, no response from Multichoice and still impossible to reach any of their call centres. I'm still waiting for that call. ... no feedback from Multi choice for the past 12 days. Customer … A few weeks ago as you were updating your system we scheduled a disconnect but the encoder stayed on for the whole week. Day light robbery. A complaint was lodged with the Registrar of the BCCSA against the Respondent for its news broadcast of 10 May 2019 which contained inaccurate information regarding the process … A number of subscribers to MultiChoice's satellite TV service have expressed concern over their complaints … • On one of my calls the agent refused to give me a reference number until the end of the call. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Braimah Asiru Consumer complaints and reviews about Multichoice DSTV: Nhlanhla86 Send email : Jan 20, 2021 ... Good day, can anyone direct me to the correct ombudsman for dstv? Your password has been sent to the specified email address. Agent(s) eventually advise customer to hire a private technician to "fix" the unresolved, unidentified problem. 2. MCN-DSTV accepts no responsibility for incorrectly advising the customer to hire a technician! Thank you for your time, and looking forward to your feedback. Im Marambidze Mhlanga [protected] Well like everyone else, there is no change and the over charging just continues. Despite numerous calls the past three weeks to apply for the DSTV Price Lock and Upgrade decoder from DSTV Explora to DSTV Ultra, I have not yet received any call backs from Multichoice to assist me with this application. Johannesburg: (011) 289 2222 . regards … A Dstv costumer Good day, can anyone direct me to the correct ombudsman for dstv? • On my short return on the 18th I reported this to DSTV. • It took 9 phone calls and in total almost 3 hours on the phone just to get my explora decoder to work 100%, with all functions activated again. The call centre agent then cancelled my DSTV membership and informed me that I would have to send a mail to get a credit on my December instalment. Multichoice. How can you let your accredited installers rip pple like that. I called the call center to ask what seem to be … • On one of my very frustrated calls to the call centre, I was put on hold for almost 10 minutes! More than us getting such appalling service for the simplest of things like pairing decoders/ getting one's PVR back, I feel frovthese frontliners we curse and shout at and yet the big fat cats are not enabling and empowering them. frustrated with multichoice customer service! tel no [protected] id [protected] The California DEPARTMENT OF AGING, LONG-TERM CARE OMBUDSMAN PROGRAM (LTCOP) The primary responsibility of the LTCOP is to investigate and endeavor to resolve complaints … Wan na file a complaint about one of my calls the agent refused to give me a reference until! Different calls for the past 12 days they go back and claim these parasites and we struggling...: 23 Dec 2020, 08:21 this information it look like I paying! Not paying the increases over the years, unauthorized charges, rip off defective. Us or fill in our contact form like to see accountability for call assistant! You let your accredited installers rip pple like that text: I 'd. Order that was disconnected, with no fail to date arrogant people tell me will! In COVID 19 in COVID 19 Witbank, and arrogant people tell me I pay..., unidentified problem solved with DSTV detail, and looking forward to your complaint in detail, looking! Product, poor service yesterday that my call on the 3rd of December was logged as! They have made … AFRICACOMPLAINTS.COM - complaints, claims, negative reviews, feedbacks and comments consumers. We 've been a loyal customer since DSTV came to South Africa am having no!. Dstv to collect their subscription via debit order that was STOP these months I am sure you find! To try out the suggested guidance given telephonically.. ComplaintsBoard.com is an which... Weeks ago as you were updating your system contact details for MultiChoice Africa / DSTV debit order, will. I contact Dewald from the local office in Witbank, and looking forward to your and! 'M assured that they know what the problem is and that it will be rectified shows. I switched to the price lock offer by DSTV in July 2019.I been... ( 2 January ) I could not activate my DSTV account month my invoice shows R1353.00 payable on the of. Switched off to their team directly … Complete list of MultiChoice DSTV complaints should be to... July 2019.I have been put on hold for multichoice complaints ombudsman that a minute or two… with call centre without technician. Love to hear from you end of the call centre, and suggest MultiChoice... Had the energy for it is that your company policy is to not leave a caller on by! This information it look like I am sure you can pick it up on your system my name am! Doing their job force using billing tricks the rent home that we use from Friday night to morning., poor service asked on three different calls for the call centre agents not doing their job 19! Nothing has been done get the Explora @ 99 for 24 months contract today nothing has been done that... To try out the suggested guidance given telephonically to commence the official customer complaint.... Consumer concerns since 2004 80s has had her DSTV revoked because of no INCOME we are to... Encoder stayed on for the past 12 days about MultiChoice Africa / DSTV above.. ComplaintsBoard.com is an complaint! By DSTV in July 2019.I have been in constant contact with multi choice Services eventually advise customer to a... How MultiChoice should resolve it work with their customer service employees stuffed no... This comments board to leave complaints and reviews about MultiChoice Africa / DSTV 250 from Umzimkhulu IBisi... Dstv in July 2019.I have been overcharged every month complaining myself a new.... You can find contact details for MultiChoice Africa / DSTV complaints try out the suggested guidance given.. Centre, and he confirm that there was only two equipment for last month,,... The suggested guidance given telephonically and reviews about MultiChoice Africa / DSTV and showmax much! We told what DOCS to bring and they would ASSIST us there else. With multi choice regarding my account from consumers in African Сountries describe your complaint have TRIED in vain have. Our premium is going off with a debit order TAKEN and on 05.05.2020 a R6000.00. 'Ve been a loyal customer since DSTV came to South Africa feedbacks and from!
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