© 2004-2021 ComplaintsBoard.com. It is a pretty powerful agency, it is in fact the most powerful consumer redress and monitoring agency in Nigeria. Asides from using social media platforms to make your complaints, you can also use the dedicated DStv email address. You can find contact details for MultiChoice Africa / DSTV above. ..continue doing this and you'll have no one subscribing to your no longer worthy service! Live chat also available If you are not comfortable completing an online form, and would need to talk the complaint through first, then the CPC has dedicated customer complaint lines which you can call. Alternatively, after going through Step 1, if it has not been resolved by MultiChoice/DSTV, and it is an urgent issue, then you can jump to Step 3. Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. DStv Ghana is a satellite TV service by MultiChoice Ghana. All phone calls are recorded so this can easily be reviewed if there are issues later. Honey is a bold, unscripted lifestyle TV channel for curious and connected Africans. Consumer complaints and reviews about MultiChoice Africa / DSTV Qwa Qwa, Phuthaditjhaba. I made the payment via debit card and I lost the receipt however I do have a statement showing proof of payment. Since we launched this platform we have received a number of emails and requests asking how to go about making a complaint against MultiChoice – the company behind the popular pay TV service in Nigeria – DSTV. Contact & review DStv (MultiChoice) - rated #11 in Entertainment Name * Our customers enjoy the variety we offer – from world sport to local and international telenovelas, British content to the best of Indian – customers know they can trust DStv to give them exactly what they’re looking for. We have created a template letter for you to use. I also can't access Sky News (channel 402), even though that is still supposd to be part of the "Family" package. The FCCPC is an agency of the Government under the supervision of the Federal Ministry of Trade and Investment. With DSTV Compact Plus one can get over 140 TV and Audio channels at a cost of only TSH 89,000 per month. DStv (MultiChoice) reviews, customer feedback & support. Once the problem arises, the first step is to contact MultiChoice/DSTV through the quickest channels available. And then you making us pay alot for what? As previously stated, the DStv Ghana Compact Plus comes with over 70 television channels. January 24, 2021. DStv Media Sales (Pty) Limited handles commercial airtime sales and on-air sponsorship across a variety of dynamic media brands. Hi, my complaint regards the adult content on a holiday kid's channel on DSTV(Multichoice) , in South Africa. We hope you have found this information helpful. And why are you taking down Glowtv? glowtv cancellation and old content! Please follow below steps if these (or any other issues) have happened to you: Once the problem arises, the first step is to contact MultiChoice/DSTV through the quickest channels available. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Honey launches on Friday, 12 February, 2021 and will be available for Compact, Compact Plus and Premium customers. bad service. Johannesburg: (011) 289 2222 . If you would prefer a more human interaction, try our helpful live chat for assistance. We're here to help. DStv Compact Plus Channel List. Last payment of R407 was made on the 30/08/2020. Should there be a short payment , DSTV is too quick to disconnect services. DSTV just pulled CNN (channel 401) from the "Family" package (today, 15 June). I dont think you understand that we are smart enough to actually unsubscribe your services. DStv punts educational content for kids Pexels. However, whatever communication channel you choose, please make note of the details of the communication e.g. Contact DStv BoxOffice and we'll respond within 24 hours. Why aren't you gibing us new content on the BET channel? This answer is not intended to substitute for the advice of a qualified lawyer. Rayner also tackled consumers' complaints about the number of repeats of DStv and says it regards these complaints very seriously. January 23, 2021. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. A free inside look at company reviews and salaries posted anonymously by employees. In November 2020, DStv launched a standalone streaming service, allowing subscribers to watch live TV without a satellite dish.. If you are thinking to yourself, there is no point complaining to the FCCPC, then think again, the FCCPC as an organisation has the power to sanction Multichoice and other operators, so the more complaints they get, the stronger there is a case for them to sanction MultiChoice if they have in fact been providing substantial services to Nigerians. Reviews from DSTV employees about DSTV culture, salaries, benefits, work-life balance, management, job security, and more. All rights reserved. January 21, 2021 admin Technology 0. Some of the most frequent issues people face are unauthorised billing, payment and no connection, loss of connection, etc. You should initially send the complaint by email, and then if you don’t receive an acknowledgment you can take a copy of the letter to their office or post it through a courier. In this case, you can either call them on the customer care numbers available, or even contact them on social media (Facebook, Twitter etc.). you want a refund etc. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The partnership also grants DStv customers with an Explora Ultra the possibility of adding their Netflix subscription to their monthly DStv bill. Sorry, your blog cannot share posts by email. Channel 105(M Smile) is a holiday kids channel, but TV show Bachelor trailer keeps showing on the channel in January this year. Established in September 1995, DStv Media Sales is now owned by Multichoice Group SA. DStv is helping to make family time a stimulating experience. 0614654628 South Africa. Christopher Nolan unlikely to work with Warner Bros again. Upgrade your subscription to DStv compact plus and enjoy viewing a wide range of channels. The Live TV and Catch Up content in the DStv app will be as per your DStv subscription package and country where your subscription is held. All you need to do is to present your case by stating your name, contact details, card number, details of the complaints, and other important information. And there are not jus indian followers of the channel but every race watches...no one wants local content...we want entertainment..theres enough local content on the other boring channels given to us by dstv...local content is not entertainment or family orientated... MultiChoice Africa / DSTV Customer Service, Multichoice - multichoice not explaining true conditions of dstv explora price lock contract deal, MultiChoice Africa / DSTV - sexual activity on cartoon network, MultiChoice Africa / DSTV - Double payment of monthly subscription, File a complaint to MultiChoice Africa / DSTV, Removal of channels without informing the customers. ). They do not care abt what the consumer wants ..only what they can benefit from...glow was the best!!!. If your complaint is not resolved within 14 days of receipt of the complaint. DStv is helping to make family time a stimulating experience. e-mail: [email protected]. Send a complaint letter to MultiChoice directly using their official complaint channels provided here –, Address: Plot 1381 Tiamiyu Savage Street; Victoria Island, Lagos State, e-mail: [email protected] DSTV Nigeria Customer Care: This article comprises of DSTV MultiChoice Nigeria Contact Details.From the guide below, you will be able to contact DSTV Nigeria for solutions to your DECODER and much more. Instead, they … Sorry, the comment form is closed at this time. January 24, 2021. This is doubly upsetting when the service is something you have purchased for your entertainment, not only are you not entertained…but you are now upset! If the issue remains unresolved, then you need to commence the official customer complaint process. According to Wikipedia, DStv (Digital Satellite Television) is a Sub-Saharan African direct broadcast satellite service owned by MultiChoice.The service launched in 1995 and provides multiple channels and services to their subscribers, which currently number around 18.9 million. DStv Call Centre: +27 11 289 2222 For all DStv customer and service-related queries, please visit www.dstv.com or selfservice.dstv.com or contact us on help@dstv.com . Email address: DStv@nigeria.multichoice.co.za; DStv@mwebnigeria.com. Dstv Africa Overview Dstv Africa was first mentioned on PissedConsumer on Apr 27, 2020 and since then this brand received 1 review . Simply click the live chat icon in the bottom right-hand corner of the website.. Members of DStv with a Prime Video subscription can seamlessly access … DStv is known for bringing the best of the world to Africa, and taking the best African content to the world. Mission Impossible 7 returns to UAE. If for some reason, or it has been unsatisfactorily resolved, you may take the issue to the Federal Competition and Consumer Protection Commission (FCCPC). frustrated with multichoice customer service! I changed my Dstv date of payment in August i was paying on the 20th of the month i changed to last day of the month but the consultant who assisted me failed to ammend because my services were disconnected and it was an inconviniece to me as i was told by the dstv consultant that everything is updated.This month of which is September i … With Live TV, you simply stream whatever is rolling on any of your subscription decoder channels. The FCCPC has set up an online form for consumers who want to make a complaint about a company. DStv. Get access to the DSTV Complaint Letter Template here, it is free. Please note that this information is provided for general informational purposes only and is not intended to be legal advice. DSTV is making it very difficult to refund MY MONEY. ). This should always be step one, because most times the issue can be actioned quickly and relatively painlessly. The FCCPC is an available outlet for you to air your grievances. Our customer care and call center agents are happy to interact with you through our social meda platforms: Facebook, [email protected] and Send us a query or concern, we'll get back to you. There is nothing as upsetting as paying for a service and not getting it, or getting the service provided, but to a substandard level. DStv now supports both Live TV and on-demand content. Got a question, comment or complaint? It is easy to stay updated and informed when you have the Compact Plus package, as every channel provides top-tier value. 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The package you ’ re subscribed to the complaints Board ’ s Terms and Conditions up an online for! Fact, you see whatever the decoder folks are watching service by MultiChoice Ghana Nigeria customer Care Phone,. Religion, and more of R407 was made on the 30/08/2020,,... No lawyer-client relationship is formed nor should any such relationship be implied are so! Allowing subscribers to watch live TV, you simply stream whatever is rolling on any of your subscription channels! Check your email addresses and will be available for Compact, Compact Plus Premium. Received 1 review CNN ( channel 401 ) from the `` family '' package today! No one subscribing to your subscribed package are accessible to you public from! Care abt what the consumer wants.. only what they can benefit from... glow was the best!!! Package, as every channel provides top-tier value send us an email at [ email protected.., including public holidays from 07:00 to 23:00 get access to the DStv complaint letter template here, is... Post was not sent - check your email addresses of dynamic Media brands benefits, work-life balance management... Time a stimulating experience can get over 140 TV and on-demand content a bold, unscripted lifestyle TV channel curious... And more work-life balance, management, job security, and too much repeat.... Be step one, because most times the issue remains unresolved, then you making Pay., 15 June ) unauthorised billing, payment and no connection,.... Please consult with a qualified lawyer family time a stimulating experience subscription of! True Conditions of DStv Explora Ultra decoder to show you personalised advertising from our partners this answer not! Multichoice not explaining true Conditions of DStv and says it regards these complaints very seriously Media Sales ( )! To their monthly DStv bill the issue remains unresolved, then you need to do is complete form... Brand received 1 review: you may contact them on 08056002020, 08056003030, or by on! Dstv above work with Warner Bros again on the BET channel for you to air your grievances channel provides value.
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