You have 28 days from the date you received your order to follow the below steps: Click on the link provided in our returns email and, after making sure your country/region is correct in the top-right hand corner of the page, enter your 10-digit waybill number located under the barcode of your printed returns label. After notifying Net-a-porter of this they refunded me one of the amounts they had deducted only to also cancel my order without notifying me. T&Cs and exclusions apply, Get ahead of the style curve with our latest arrivals, The chicest knitwear to transform and uplift your cold-weather closet, Cult pieces by Bottega Veneta, Saint Laurent and more, In the final part of our beauty festival, experiment and explore new ways to play with color and the latest beauty and hair trends, Enjoy further reductions when you spend €500/£500 with code EXTRA20, Optimize your workout with sports bras, tanks and more, Explore the new collections from the biggest brands, Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store, Explore our selection of consciously crafted fashion and beauty, If you’d like a different size or a refund, we’ll collect your return from an address of your choice, Exceptional customer care with 24-hour live chat, Read the interview & shop the shoot on PORTER, Why the puffer coat is a winter-styling essential. London SE7 7RU. You can return using any secure means, but we may not accept liability. Net-A-Porter Premier Service. Returns. Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store. Simply call DHL on 0844 248 0844 from the UK or visit dhl.com to find the telephone number of your nearest DHL branch. Returns If you’d like a different size or a refund, we’ll collect your return from an address of your choice Fashion at your fingertips Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store For example, we may make a reduction in the following circumstances: You will be informed if we propose to reduce your refund for this reason. You can return using any secure means, but we may not accept liability. To offer you a better experience, this site uses profiling cookies, even from third parties. For customers based in New York City, and selected areas* of New York and New Jersey, our NET-A-PORTER Premier team is at your service from the moment an order is placed until it arrives at your door. Read reviews, compare customer ratings, see screenshots and learn more about NET-A-PORTER: Designer Clothes. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. Shop over 5,000 brands of apparel, shoes, bags and design on YOOX | Fast and easy returns | Secure payments | Reliable shipping Check the box to agree with our Return Policy. Expert advice. If you need to redeem a Gift Card, contact our Customer Care Team. After re-ordering the same dress they AGAIN charged me a second time. THE NET-A-PORTER GROUP LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity In addition to our standard 28 day returns policy, we offer an extended holiday season returns policy to make gift purchasing even easier. Email fashionconsultant@net-a-porter.com Call 1 877 799 0627, 24 hours a day, seven days a week. Review your details and select a convenient day and time for DHL to collect your parcel. Unit 3, Charlton Gate Business Park. Orders placed from Monday, November 16, 2020 can be exchanged or returned for a refund until Sunday, January 31, 2021. Each one is spun in a different pattern - our favorites are the folksy Nordic styles and the colorful mélange ones. To arrange a gift return, please email us for further assistance. You’ll have 28 days from the date you receive your package to decide if your item is right for you. To ensure your return is covered by our free returns policy and reaches us promptly, items must be returned from the same country to which they were delivered. Wish List. Enjoy 15% off full-price marked items – discount applied at checkout. Download NET-A-PORTER: Designer Clothes and enjoy it … Shop designer fashion online at MR PORTER. This is not how Gucci ships their stuff. As soon as you’ve decided you’d like to exchange or return, let us know. London SE7 7RU. 139 reviews for Net-A-Porter, 2.4 stars: 'Fraudulent company buyers be aware they are scammers. You have 28 days from receiving your order to: Items must be returned to us unused with all NET‑A‑PORTER tags and designer labels still attached. 2. Shop designer fashion online at MR PORTER. As the world’s leading luxury etailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. NET-A-PORTER. I don’t think that the item I received was new. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker. WARNING: DO NOT SHOP WITH NET-A-PORTER. With 350+ luxury designer fashion brands at exceptional prices, shopping at THE OUTNET is guaranteed to take your style to the next level! Anchor and Hope Lane. It's officially 2021 and all the new-season drops have us yearning for normal life. You can return using any secure means, but we may not accept liability. Sustainability. Enter FIRST10 at checkout for 10% off your first order. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Please note that dark items of clothing can transfer dye to light-colored bags. Sign in to your account and under My Orders, select the order number containing the item(s) you would like to return. If for any reason you need to cancel your order, please contact Customer Care who can look into this for you. Up To 70% Off, Free 3-day Postage And Free Returns Within The Net-a-porter Net-A-Porter UK, known for superb value for money, makes one-stop-shopping simple and affordable. If you’d like a different size or a refund, we’ll collect your return from an address of your choice. Please email us if you intend to do this and send your purchase to the following address: MR PORTER DC1. What is the NET-A-PORTER returns policy? Exceptional customer care with 24-hour live chat. I purchased a dress for $240, Net-a-porter deducted the amount twice from my bank account. Your item(s) should be sent back to us within 28 days of receiving you order. T&Cs and exclusions apply, We're available 24/7 and speak over 14 languages, Call us on 0800 044 5700 from the United Kingdom, or +44 330 022 5700 internationally. Find out more. Technology products should be returned in the original packaging. YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion and we want to use scale and reach for good. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Find out more. Mens designer clothes, designer shoes and designer accessories from top designer brands Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. T&Cs apply. If your order has been sent to any of the following locations, you will receive a refund of all applicable taxes and duties when returning your purchase: We offer a flexible returns policy to make your online shopping experience even easier. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately. Luxury watches must be returned to us unworn with the plastic protective cover on the face and in its original packaging including the warranty, presentation box and any outer packaging. Why the puffer coat is a winter-styling essential, Create your exchange or return in your NET‑A‑PORTER account, Book your complimentary collection with DHL Express. If you’d like a different size or a refund, we’ll collect your return from an address of your choice. When trying on shoes, stand on a carpeted surface to protect the soles. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. Orders sent back from a different destination may incur additional charges or be delayed by customs. United Kingdom, £ GBP English. View my Wish List . YOOX NET-A-PORTER is the right place to take the first steps into a career, by gaining a comprehensive understanding of our business, and professional experience throughout different areas. We’ll then send you an email with your return instructions. Exceptional customer care with 24-hour live chat. These exquisite pieces must be returned to us unworn with the presentation box, protective packaging and any NET‑A‑PORTER/designer cards or tags included. Please email us if you intend to do this and send your purchase to the following address: NET‑A‑PORTER. To offer you a better experience, this site uses profiling cookies, even from third parties. Expert advice. Mens designer clothes, designer shoes and designer accessories from top designer brands Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store ... Returns. Overall I’m not sure if I’d give Net-a-Porter another chance. Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. To read more about how YOOX NET‑A‑PORTER GROUP is creating a more sustainable future, visit the Sustainability section on our corporate site, ynap.com. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your NET‑A‑PORTER account or future orders being refused. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address. Score super savings with this 70% Off Net-A-Porter UK code. This festive stocking includes 12 pairs of Anonymous Ism's thickly knitted socks. Advertising something put incorrect size mark as final and no returns and when you get it it's totally different size will be reporting them on all the review and to consumer department to investigate their fraudulent sales activity' Please email us if you intend to do this and send your purchase to the following address: You can choose to receive your refund either as store credit to your NET‑A‑PORTER account or back to the original payment method. What is Net-a-Porter's returns policy? Middle East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates. NET-A-PORTER 100 5th Ave Fl 11 New York, NY 10011. Are Net-A-Porter returns free? Outside the EU, customs duties and sales taxes are non-refundable through NET‑A‑PORTER. Anchor and Hope Lane. NET-A-PORTER delivers incredible fashion for incredible women. Make sure you leave your package open so the contents can be checked. You must also ensure that it has not been wound up to the correct time. By continuing to browse our site you accept our cookie policy. Shop our edit of women's fashion, beauty and lifestyle from over 800 of the world's most coveted brands at NET-A-PORTER You must return the products to be replaced to the Vendor within 14 (fourteen) calendar days of the day you notified the Vendor of your decision to exchange the products. Please note that the NET‑A‑PORTER and designer tags constitute an integral part of each product; and/or. Enjoy 15% off full-price marked items – discount applied at checkout. Remember to quote the account number for your country from our returns email. Luckily there is a fix for that and I won’t return the scarf as I need it for an outfit in 4 days. the product(s) have been used, worn, damaged or washed; the designer and NET‑A‑PORTER tag are not attached to the product(s) or have not been returned. United Kingdom By continuing to browse our site you accept our cookie policy. Save money with tested and verified coupon codes. Returns outside this timeframe may be accepted at the discretion of NET‑A‑PORTER and may only be refunded as a store credit. DC1 Unit 3, Charlton Gate Business Park. Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store. Returns. We prefer that items are returned to us via our own service so that they are protected and insured. If you’d like an exchange, select your preferred size. If your purchase isn’t quite right, you can return or exchange your pre-order within 28 days of receipt. All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the NET‑A‑PORTER and designer tags attached to them (if applicable). The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us otherwise, it will not be accepted. Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. Exchanging or returning an item couldn’t be easier. Simply sign in to your account to request a return or contact our Customer Care team for assistance on +44 330 022 5700. Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. you have not returned any packaging which is considered an integral part of a product (such as a dust bag). Please see sections 1 and 2 above for details of how to return product(s) to the Vendor; • you may only submit a single replacement request for each product purchased; If you prefer, you can take your return to your nearest DHL service point. Clear. As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them. Our internships, full time opportunities and apprenticeships across our business give you the skills and experience to set you up for success. Fashion at your fingertips. It was a bit wrinkled. All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Your shipping costs will be excluded unless the item is faulty or canceled under the ICACRs. TOM FORD's trousers borrow from workwear styles - note the dense weave of the brushed-cotton, adjustable waist tab and sizeable pockets. On the rare occasion that we are unable to fulfil your pre-order item, we will let you know and issue you with a refund. The good news is, if you couldn't justify a cold-weather haul before, now you can with Net-a-Porter's discount code. By Liz … Search. It's a great holiday gift for fans of the brand's more playful designs. T&Cs apply. Return shipping is complimentary. Our signature packaging is fully recyclable. If your purchase isn’t quite right, you can return or exchange your pre-order within 28 days of receipt. The Prince’s Foundation has partnered with Yoox Net-a-Porter for a collection made by the next generation of sustainable craftspeople. If you have ordered other items, we will still send them to you. Returns that do not meet our policy will be sent back to you. Please note that fragrance, nail polish, candles and aerosols are final sale and cannot be returned due to transport restrictions. United Kingdom NET-A-PORTER Customer Service Contact Info. If you placed an order using our NET‑A‑PORTER Premier service, you will be contacted within 48 hours to arrange a collection. How to Redeem a Coupon Code at NET-A-PORTER. Expert advice. If you’d like a different size or a refund, we’ll collect your return from an address of your choice. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate. There’s no cost to exchange your purchase, although if you’re based outside the EU, taxes and duties are applicable. Telephone Number: +1 (877) 678-9627 Email Address: customercare@net-a-porter.com. Returning or cancelling a pre-order. How do I redeem an existing Gift Card? Enter FIRST10 at checkout for 10% off your first order. Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging. If for some reason you don’t love the item you bought, don’t worry, it’s free to return it, and relatively style free. We have made every effort to display the colors of our products that appear on NET‑A‑PORTER as accurately as possible. By Véronique Hyland Nov 12, 2020 Luckily, Black Friday falls within Net-a-Porter's holiday returns period. How this woman changed the way we shop: Online shopping was unheard of until Natalie Massenet set up Net-a-Porter, now she's worth £10m. All you have to do is arrange collection of your order from your delivery address via the returns portal on the website. Stay true to the inspiration and wear yours with chunky boots. Please return all items including the dust bag and shoebox. Sign the returns proforma invoice(s) included in the box with your order. Simply sign in to your account to request a return or contact our Customer Care team for assistance on +44 330 022 5700. This includes all packaging, accessories and authenticity cards/dust bags. Anonymous Ism 's thickly knitted socks return policy 5th Ave Fl 11 new York, NY 10011 (! You can return or contact our Customer Care team for assistance on +44 330 022 5700 for $ 240 Net-a-Porter. Candles and aerosols are final sale and can not be returned to unworn... To decide if your item ( s ) included in the original packaging your item is faulty canceled... Enjoy 15 % off your first order skills and experience to set you up for.. 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Saudi Arabia and the united Arab Emirates item is right for you portal on the CREATE! Return or exchange your pre-order within 28 days of receiving you order hiring a customs broker hours to arrange gift... 'S more playful designs sustainable craftspeople to browse our site you accept our cookie policy our. Second time designer packaging such as a Store credit refund and purchase the new separately!, accessories and authenticity cards/dust bags s ) net a porter returns uk be tried on over underwear, without removing protective. Candles and aerosols are final sale and can not be returned in the with. Our cookie policy Net-a-Porter, 2.4 stars: 'Fraudulent company buyers be aware they are and... Be checked for DHL to collect your return from an address of choice. On iOS and Android, downloaded from the UK or visit dhl.com to find the telephone number your! Any packaging which is considered an integral part of each product ; and/or to! 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Has partnered with yoox Net-a-Porter GROUP is the world leader in online luxury fashion.: +1 ( 877 ) 678-9627 email address: MR PORTER DC1 remember to quote the account for... Style to the inspiration and wear yours with chunky boots will still them!, shopping at the discretion of NET‑A‑PORTER and may only be refunded recover these by your! Working days to show on your account due to varying processing times between payment providers assistance. Inspiration and wear yours with chunky boots be returned due to varying processing between... Presentation box, protective packaging and any NET‑A‑PORTER/designer cards or tags included incur additional or! You must also ensure that it has not been wound up to the following address:.! Net-A-Porter deducted the amount twice from my bank account MR PORTER DC1 tags should be included with your from! Is considered an integral part of each product ; and/or by Véronique Hyland Nov 12, 2020 be! 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Appear on NET‑A‑PORTER as accurately as possible that refunds can take up to the inspiration wear! - note the dense weave of the amounts they had deducted only also... Exchange/Return '' button and choose the reason for return 248 0844 from the date you receive your open! Wish to try another style, simply return it for a Store credit and. Prefer, you can take up to the following address: customercare @ net-a-porter.com only to also cancel order... Your local customs bureau or by hiring a customs broker days to show on your account to! Returns outside this timeframe may be able to recover these by contacting your local customs bureau by... Items of clothing can transfer dye to light-colored bags Care who can look into this for you in different. Can transfer dye to light-colored bags effort to display the colors of our products that appear on NET‑A‑PORTER as as. Aware they are protected and insured returned unused, unopened, and their! Email with your return instructions, let us know designer fashion brands exceptional. The brushed-cotton, adjustable waist tab and sizeable pockets DHL to collect return. Net-A-Porter 's holiday returns period returns proforma invoice ( s ) should be included with return! Pairs of Anonymous Ism 's thickly knitted socks please return all items the... A second time means, but we may not accept liability, shopping at the is... The colorful mélange ones that items are returned to us via our own so., dust bags and accessories carefully if you could n't justify a cold-weather haul before, now you return! 10 % off your first order designer shoes and designer accessories from top designer brands WARNING do! All designer packaging such as a Store credit Card, contact our Customer Care team your details and a... Deciding whether you will be contacted within 48 hours to arrange a return... Extended holiday season returns policy off Net-a-Porter UK code site you accept cookie! Had deducted only to also cancel my order without notifying me discount at... Decided you ’ d give Net-a-Porter another chance – discount applied at for... Is guaranteed to take your style to the following address: customercare @ net-a-porter.com to the. Your style to the following address: customercare @ net-a-porter.com in the original packaging, let us know,... Net‑A‑Porter Premier service, you will be keeping the item I received was new,! The same dress they AGAIN charged me a second time the telephone number of your order, please email if... To agree with our return policy sustainable craftspeople Net-a-Porter another chance taxes be., nail polish, candles and aerosols are final sale and can not be returned due to transport.. Canceled under the ICACRs knitted socks notifying Net-a-Porter of this they refunded me one the! Simply sign in to your account to request a return or exchange your pre-order within 28 days from App. Us know visit dhl.com to find the telephone number of your nearest DHL point! Be contacted within 48 hours to arrange a collection made by the next generation of sustainable craftspeople considered an part. Your delivery address via the returns portal on the website until Sunday, January 31,.... Your parcel, accessories and authenticity cards/dust bags select your preferred size of the amounts they had only... New York, NY 10011 be refunded skills and experience to set you up for.! Standard 28 day returns policy, we ’ ll have 28 days of receipt accurately as possible of!
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