Offering online tutorials or on-phone instruction to customers that had not previously used these banking technologies. Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice and offering branch banking services through drive-up windows and ITMs. The OceanFirst Foundation has established a $250,000 grant pool to support non-profit organizations that have been directly impacted by COVID-19. Providing up to three weeks emergency pay for COVID-19 related illness, childcare issues or if employees are unable to work from home. Since jurisdiction rules and policies change, NCBE strongly advises consulting the jurisdiction's bar admission agency directly for the most current information. Responded immediately to the anticipated financial hardships due to the Coronavirus in local communities by donating $100,000 across the four community foundations of Branford, Guilford, Madison, and Middlesex County. Consistently informing customers of potential fraud and identity theft schemes amid the coronavirus uncertainty, and encouraging customers to verify the legitimacy of any inquiries about their accounts, personal information or government check payments. Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and limiting lobby hours. An ABA (American Bank Association) routing number is a 9-digit numeric code used to identify financial institutions in the United States. Offering assistance to local food pantries to help keep their shelves fully stocked for their patrons during this national pandemic. Assured team members that their pay and benefits will remain intact during this difficult time. Using social media extensively to assess and direct needs by activating the community while contributing to causes that are identified. Encouraging customers to use its mobile, online and ATM banking services. These digits are used to identify the financial institution that is associated with the bank check. What are synonyms for Social media? Following the recommendations of health officials regarding social distancing and also implementing enhanced procedures to maintain healthy and clean work environments. Mortgage: Citi's mortgage sub-servicer Cenlar FSB is offering 90-day forbearance for Citi’s mortgage loans where the borrower is experiencing hardship. Donate $1 million to the CDC Foundation and Johns Hopkins Medicine through the Truist Charitable Fund, and donating $3 million to local United Way organizations to fund community-based programs and support services that provide basic needs to people during this difficult time through The Truist Foundation. Deployed and supported full BCP (Business Continuity Plan) to ensure seamless, full-operational capability for employees and customers and increased agents for Call Center to provide greater support for customers. aba / swift lookup guide money. In the event that a medical insurance company delays or denies a COVID-19 related medical claim, the company will cover it. Offering personalized assistance to aid customers suffering virus-related financial hardships, including payment extensions and waived fees. A portion of the funds will go toward the creation of the City National Bank Colleague Relief Fund to provide assistance for City National colleagues facing severe financial hardships due to the coronavirus. Instituting/enhancing preventative measures at branch location to protect health of both customers and employees, including regular deep cleaning facilities, practicing “social distancing,” and offering remote work options for employees. Informing customers about growing number of fraud-related schemes associated with coronavirus and reminding customers to safeguard their personal information. Encouraging customers to use its mobile, online and phone banking services, as well as ATMs and night depositories at branch locations. Fast-tracked deployment of funds to its LOOP credit card program honorees, which donate a portion of transaction money to customer-designated nonprofits. Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including waiving telephone transfer fees for individuals; employing “skip-a-payment” feature that allows credit card customers to skip up to two minimum payments as financial charges to accrue; instituting loan relief program for consumers including a consumer and mortgage loan payment deferral program, consumer loan late fee suspension, as well as suspension of its foreclosure program and repossession halt program; and instituting a loan relief program for businesses including loan payment deferrals and suspension of business loan late fees. Branch colleagues and relationship managers are always available to speak with clients by phone or video capabilities during and even after hours. Will provide personalized assistance to customers who have been financially impacted by coronavirus. Bank relationship managers are personally checking in with each business customer. Currently hiring for all levels of branch staff, including tellers, assistant managers and managers across each of its locations. Committed $4.4 million to nonprofits across the country responding to the coronavirus pandemic. Providing personalized assistance to customers who have been financially impacted by coronavirus, including low-interest small-dollar accommodation loans for existing customers; waiving documentation/extension/modification fees. Encouraging customers to use its mobile, online and phone banking services as well as ATMs. Offering employees remote work options and offering extra paid time off for employees with symptoms similar to COVID-19 that need to self-quarantine. Have also modified, expanded and enhanced other products, processes and procedures to facilitate faster, easier and more convenient remote banking options. Enabling the majority of associates to work from home and granting associates an extra week of paid time off to be used at their discretion in the calendar year. Not all codes, comments, or actions listed here will necessarily apply to payments processed through your organization. Pledged up to $500,000 to support crisis relief efforts in areas of immediate community need, including $250,000 to the Chicago Community COVID-19 Response Fund, $100,000 to United Way of Greater Milwaukee & Waukesha County's COVID-19 Urgent Needs Fund and $50,000 to United Way of Dane County's COVID-19 Emergency and Recovery Fund. Providing personalized assistance to customers who have been financially impacted by coronavirus, including special payment assistance programs for eligible members include a 90-day credit card payment deferral, a 60-day payment extension on consumer loans, and special mortgage and home equity line of credit payment assistance. About. Increased donations to area food banks and other organizations providing community support. Also made numerous cash donations to local groups and outreach programs in our markets to provide food and assistance during this time. Routing numbers may differ depending on where your account was opened and the type of transaction made. Berkshire has set aside approximately $3 million of available capital to support these efforts. Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” requiring many employees to work from home according to state and federal guidelines, limiting client access to branch lobbies to appoint-only basis and encouraging use of most branch banking services through drive-up windows. Giving a special payment to employees who are providing essential banking services to customers during the coronavirus pandemic. Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, adhering to CDC guidelines and practicing “social distancing.”. Also implemented a special leave program for employees experiencing qualifying situations who are unable to work for an extended period of time. Join Sign in. Cash donations to the United Way to assist with providing access to food and emergency services to children, the elderly and other vulnerable citizens. Originating or increasing lines of credit for business customers that support critical industries and offering extensions or fee waivers for those in need. Opening Camp ONB, a day care established on site at an operations/bank support work location to allow critical associates to work while their children are cared for in a safe environment. 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