I'll never order anything from them again! Read about their experiences and share your own! Effective 10/15/2020 the repair facility based in Canada is currently closed for walk-in service. Unreliable. When I phoned asos they told me it had been delivered to me. Keep me signed in They should help you and listen to you carefully. When I went to their website I could not find their phone number, so I emailed and asked about the status of my order. I have ordered 5 bridesmaids dresses from the company www.asos.co.uk. Connect with your favorite people. The customer service is … One was sold with the discount, and the price was about £40, and the second dress cost me £30. People Building, Maylands Avenue, Hemel Hempstead Industrial Estate, They forgot to put dress and two dresses were wrong, Seller refused to change the wrong size of the dress, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I hope they are not lying. These people are very unprofessional. Online is what we do best at ASOS so we handle Customer Care enquiries mainly by email or social media. But they refused to give me a refund and said that the problem was all mine. One month later nothing arrived so I contacted Asos customer service and asked about the status of my order. Weeks passed and nothing arrived, so I contacted them again and asked what was going on. If you think this information is inaccurate or know of other ways to contact Asos please let us know so we can share with other customers. 11.1m Followers, 1,223 Following, 11.9k Posts - See Instagram photos and videos from ASOS (@asos) | Read 44,521-44,540 Reviews out of 61,262 Really? That was my first experience with Asos and certainly is the last. Stay as far as possible from these people. Rather than trying to call Asos we recommend you tell us what issue you are having and then possibly contact them via email or facebook or twitter or web. I love that they offer 'Curve' and I love their low price points but recently I had a really poor service experience that has made me weary.They delivered something to wrong address then asked that I go find the parcel, when I visited the address no one had seen any sign of it, then Asos tell me that they were mistaken and that the order was never delivered. I will never use Asos again. They ar... Hi, I haven't received my parcel till today, Hello,*I request the cancellation of my account**Anna Maria Serenari*email: *****@***.com. Spok... My name: Wren Vulcano*There was a charge made to my credit card on **-**-**** for the a... No item has been received from the above, please confirm and reply. © 2004-2021 ComplaintsBoard.com. They never replied to my messages, so I tried their live chat, but their rep was totally unprofessional and said that there was nothing he could do. Explore. Building 2. 61,273 people have already reviewed ASOS. Absolutely not, but they didnt believe me. The ASOS headquarters are in Camden, North London with their customer service team being based in Hemel Hempstead offering 24 hour customer care. Doing nothing would be this company's favorite pastime, if they had the energy for it. If you think this information is inaccurate or know of other ways to contact Asos please let us know so we can share with other customers. But got nothing instead. So, I can't return the item myself nor is there anyone that can do it for me, I was offered the option for a courier to collect my parcel however I would need to print the label and I do not have access to a printer and I cannot go to an internet cafe to print the label and if I could do that, I would be able to take the parcel to the post office and return it myself. Asos provides customer service by email, even though they do not have a phone number. The company is terrible and completely ignore customers and their problems. I have purchased several items from Asos and never received what I paid for. ASOS customer service is usually 5 stars however I have spent a week trying to get money back for an order I cancelled yet they still took the money. This is a terrible attitude to customer support. Please keep sharing your experiences so we can continue to improve this free resource. I ordered some shoes from Asos. This is so unprofessional. Read about their experiences and share your own! We've created these shortcuts and apps to try to help customers like you (and ourselves!) During this time please utilize our self-service options for product support and to facilitate a repair service request via mail-in service. We don't know a phone number for Asos, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. Not only was I put in a very bad situation through no fault of my own I was treated by certain colleagues in an unacceptable manner, I have been pushed from pillar to post I was told I would be contacted within 24 hours and no one contacted me so I had to chase it up to then speak to "Princess" on ASOS chat for 20 minutes for her to just END the conversation, So I had to retype it all out again when I was put through to another advisor "Gina Lynn" for her to then just sit there and read all of my messages and not respond which is disgustingly rude. United Kingdom - HP24NW. Chat Now (Online) - Approximate wait time is 5 minutes. In 2012 ASOS expanded their empire and opened … ASOS Customer Service. I was told the refund was issued. They were scheduled to be delivered 5 days before her birthday, which i thought was plenty of time. My Customer service issue with Asos from December 2020. It is very sad that I am having to sit here and compose myself to type this email. Just spoken to an agent at ASOS head office who confirmed that marketplace are completely separate to them and have "No customer service department", and ASOS head office refuse to assist with … I have sent proof the money has left my account and … Do you want to shop for fashion on ASOS.com? I've waited for it for almost two months and received nothing yet. However, if we feel like a phone call would be the best way to resolve your query, we’re always … You came here to see Asos's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Asos agent. The ASOS Premier membership costs $29 for a three-month membership. Hello, Asos is horrible! Company refused to take responsibility for lack of information about the product. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. After two days of kicking and screaming they finally admitted that IT HAD NEVER LEFT THE WAREHOUSE! If you are looking to save money on sticker-price clothing items, there are always ASOS offers to discount full prices. Weeks passed and I received nothing so I contacted their customer service to see what was going on. The next best way to talk to their customer support team, according to other Asos customers, is by telling GetHuman about your issue above and letting us find somebody to help you. I believed them and waited patiently. 61,262 people have already reviewed ASOS. They promised to refund me the shipping fee. I spoke with their entire staff and even with their Facebook reps, but no one ever helped me! People Building, Maylands Avenue, Hemel Hempstead Industrial Estate. Now the items are on way back to warehouse and I'm being refunded - I have to re-order (subject to stock) if I want the items. Strength in numbers! Send us an Email - We'll aim to respond to your query within 24 … The person at the wrong address refused to give them back. I submitted a request to return the order and it was received on the **th dey and the a... My credit card was hacked. I made an order about a week ago and paid extra to receive my item in two days. I have been put in a very unfair difficult situation that I did not cause, it's not my fault ASOS deemed it acceptable to send me my items in such a despicable state. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. Cc query no *********I am tired of trying to resolve this problem! You can help! I went online and decided to order... For the first time I tried Asos and decided to order something. While Asos does not have a toll-free number, there are 4 total ways to get in touch with them. 61,262 people have already reviewed ASOS. I was also unable to track my package, because they never gave my tracking number. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. All rights reserved. The hacker made a purchase from ASOS.com. Consumers complaining about ASOS most frequently … GetHuman builds free tools and shares information amongst customers of companies like Asos. Companies respond better when others are … Asos Hotline: contact the Customer Service. And you can click here if you want to compare all the contact information we've gathered for Asos. Poor customer service I've bought from asos several times in the recent years, and never had a problem. Hemel Hempstead, England, Hertfordshire. Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. Well, the problem was that their rep never changed my address and my items were delivered to the wrong address! Sharing is what powers GetHuman's free customer service contact information and tools. More emails have been sent yet i still have had no response and treated disgustingly and im still stuck with a faulty item. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Unfortunately, right now Asos doesn't have any phone numbers. I immediately contacted customer service and explained what happened and they told me that was not a problem and promised to fix everything. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Asos.com Customer Service. Find answers to all your questions at ASOS Customer Care. Absolute rubbish! I have chatted twice... Hi, I placed order * ********* and ordered the wrong size belt. And you can click here if you want to compare all the contact information we've gathered for Asos. ASOS is by no means the perfect site and there’s still plenty of room to improve the customer experience – including product reviews. I've purchased some items from Asos and after I paid I realized that the delivery address I submitted was wrong. ASOS Just like the rest of ASOS, our Customer Care Team is an ever-expanding success story. It wasn’t mentioned that my specific bikini was going to get smaller and I should have taken that into account. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. I was told that my shoes were delivered the wrong address. Discuss the issues you have had with Asos.com and work with their customer service team to find a resolution. Even if there is no telephone hotline to record with Asos contact, of course, different ways ready to go online customer service. They suggested me contacting the people who received my stuff. From a mere three advisors in 2000, there are over 1,300 of us at the moment – and our number keeps … Initial Asos.com complaints should be directed to their team directly. Atrocious and unhelpful customer service! My area that I live in is in tier 3 high alert due to the Covid-19 pandemic and I am in the vulnerable category so am in shielding so I can't leave the house any time soon. Or our AT&T U-Verse Phone Number page. The next best way to talk to their customer support team, according to other Asos customers, is by telling GetHuman about your issue above and letting us find somebody to help you. I ordered two small items from this website. I ordered several items for my girlfriend from Asos as a gift. Recently, I ordered a small item from this website. I'll never order anything from them again! I told Asos that they made a mistake and it was only their fault. Whether you are wanting to shop for dresses, jeans, shoes, or other ASOS clothing, you can usually find a promo code. Each and every email was responded by a different person, repeating their automated responses blindly. I placed an order on Asos for some clothes as a present for my sisters birthday. If you … Now because all of this has happened my husband will not get his present in time because of the careless actions of this company so not only can we not go out to celebrate his 30th he now doesn't have his present and I am so disgusted I'm very close to leaving very bad reviews on social media. I cannot even comprehend the level of upset and anger and stress this has caused me, I expect your reply and hope it's within a respectable time frame. It was impossible to contact these guys, because their mail box was full and all my emails were returned back. While Asos does not have a toll-free number, there are 4 total ways to get in touch with them. 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